Increased profits through a systems approach to management and leadership to make your law firm more agile
Compliance, risk management, supervision and competence are some of the critical elements that a successful legal business cannot ignore if they want to avoid trouble.
We connect these essential elements back to the business strategy of law firms to demonstrate and propagate their being part of the big picture, alongside marketing and sales, for every legal practice. Indeed, all aspects of commercial legal practice should be inextricably linked in one way or another to the firm’s business planning.
The course connects SRA, LeO and other regulatory requirements with good practice and links to strategic outcomes.
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Course Tutor: Jamliah Lowton
Jamilah worked with the LAA (formerly LSC) where she held a senior role for several years, training their Auditors and Account Managers in the application of the Specialist Quality Mark. She later moved into the private sector where she was a practice manager and business manager for two law firms; for one of the firms she successfully guided the business to achieve Law Society accreditation.
Having now moved out of practice and solely into consultancy, Jamilah provides guidance and training in relation to LEXCEL, SQM and ISO9001. She also assists firms with appeals against legal aid contract sanctions, terminations and audit outcomes.
The cornerstone of Jamilah’s business delivery is the firm (and proven) premise that quality, excellent customer service and continuous improvement should be the norm for all organisations.
Introduction - Housekeeping, aim of course, pace to be taken, methodology
Differentiation: Why would a client choose your firm over a competitor?
Homing in on your ideal clients
Developing an Agile Business (part 1)
Developing an Agile Business (Part 2)
Concluding remarks and final Q&A on the day’s training
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- How to home in on your clients and matching your work to the services they require
- How to understanding the user (client) experience and develop customer insight
- Matching customer insight to the strategy for the development and growth of your staff
- Methods of attracting and retaining the best staff
- Shaping the next generation of fee earners in your firm by developing non-qualified staff (paralegals and trainees).
- Understanding requirements and structures for monitoring/reporting on equality and diversity
- Flexible working procedures and their application
- Ensuring staff competence (considering the SRA’s Statement of Solicitor Competence)
- Monitoring competence and progress versus targets to achieve business outcomes
- Improving the effectiveness of performance reviews
- Methods for achieving more dynamic supervision methods
- Making awareness of risk and compliance ‘second nature’ for all staff
- Upgrading key processes to drive continual improvement
Who should attend?
This insightful and faced-paced course would appeal to Partners, directors and management staff of small-to-medium sized firms, as well as business managers and leaders from larger firms.