Essential processes and tools for the COLP and COFA
Compliance, risk management, supervision and competence are some of the critical elements that a successful legal business cannot ignore if they want to avoid trouble. We connect these essential elements back to the business strategy of law firms to demonstrate and propagate their being part of the big picture, alongside marketing and sales, for every legal practice.
Indeed, all aspects of commercial legal practice should be inextricably linked in one way or another to the firm’s business planning.
The course connects SRA, LeO and other regulatory requirements with good practice and links to strategic outcomes.
Please register interest below and we will keep you updated
Introduction - Housekeeping, aim of course, pace to be taken, methodology
COLP/COFA Role & Business Processes
Process and Systems Approach
Risk & Compliance
Ensuring client satisfaction for Business Growth
Concluding remarks and final Q&A on the day’s training
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- Identifying and mapping key processes and how they relate to the Code of Conduct
- Linking mapping to work instruction and communication
- Supervision and work monitoring tools including file reviews and dashboards for identifying trends
- Developing essential (regulatory, contract financial and strategic) reports and monitoring processes
- Achieving a consistent and predictable quality of work
- Embedding a ‘process control mindset’ in all staff.
- Making awareness of risk and compliance ‘second nature’ for staff
- Identifying areas of risk and embedding robust and traceable procedures (not just pay lip service)
- Supervisory processes to ensure that work is compliant with regulatory requirements
- Monitoring complaints and complaints data to inform improvements and reduce the volume/fallout from complaints.
- Improving customer satisfaction through better service delivery
Who should attend?
The information would be coming thick and fast, which would appeal to Partners, office managers and senior staff of small-to-medium sized firms who would like to gain as much topline information as possible in the available time. However, this might also appeal to larger law firms.