Digital Innovation in Health - Improving Patient Care
At a time of great financial restraint across the whole of the NHS, any initiative that reduces the patients’ need for interventions or, when still needed, reduce the requirement for a high value face-to-face contact between patients and healthcare professionals by incorporating technology into these interactions would be welcomed. So long as there are positive impacts upon both the patient experience and public finances, there is bound to be a receptive audience. The Government has addressed this through its Digital First strategy. It is being rolled out across the NHS as part of the Innovation Health and Wealth programme.
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“Digital first is not about replacing doctors or nurses with technology. Patients will still be able to get an appointment with a doctor or a healthcare professional if they choose to. Instead, it is about using technology in healthcare where it can deliver the same high standards in a way that is more flexible and convenient for patients, and at a lower cost. Face-to-face appointments are, and always will be, central to healthcare, but are not necessary in every case. In fact, face-to-face appointments can often be inconvenient for patients, carers and families.”
Electronic media is an integrated reality in many people’s daily lives. Using technology for shopping, banking, completing tax returns, and even withdrawing cash are common practices for many of us. The ability to use email for non-confidential communications with healthcare professionals, or the opportunity to have a remote consultation with a doctor using the telephone or online video technology, would often be a more convenient way for us to access NHS services. However, the NHS, whilst being at the forefront of clinical technologies, has tended to lag behind in communications technology, with face-to-face interactions generally being the default option.
Rising healthcare inflation, an ageing population and increasing public expectations will soon make the current way of working in the healthcare system unaffordable. The NHS needs to change and move with the times by taking advantage of technologies widely used in other sectors. This means switching some face-to-face appointments to more convenient, lower cost alternatives, using digital technologies. 90% of all interactions in healthcare are face-to-face although with the stark that every 1% reduction in face-to-face contact could save up to £200m.
“Online access to information about health is about enabling patients to have the right information to make the right choices for their own unique circumstances and health needs. Helping patients to take control of their health makes their experience of receiving care much more positive. As communication technology advances and this type of relationship becomes much more achievable, clinicians all over the country are increasingly recognising the benefits of empowering patients, both for themselves and for the people they serve.” - Dr Shahid Ali, Bradford GP & Director and Prof of Digital Healths
|09.30||Registration and Coffee|
|10.45||Why not just, well...innovate?|
The Future of Healthcare- VitruCareTM
|12.00||Case Study: Tele-Consultations|
|13.45||Improving Collaboration across Healthcare, Social Care and Industry|
|14.45||Case Study: Supported Selfcare in action. Experiencing Innovative Services|
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Attendance at this course will provide you with knowledge and skills that you can take back to your workplace to the benefit of yourself and your organisation and the wider health and care system, including:
- Reduce the need for consultations with patients.
- Reducing unnecessary face-to-face interaction so that appointments can be given to the people who really need or would prefer them.
- Fitting in with people’s busy lives and delivering faster and more convenient services.
- Improving patient choice and satisfaction levels and enhancing quality of care.
- Helping to deliver efficiency gains by reducing face-to-face interaction.
- Empowering patients to take control of their own healthcare needs and promoting self-care.
- Improving collaboration across healthcare, social care and industry.
- Helping to cut carbon emissions by reducing unnecessary travel to appointments.
Who should attend?
The audience on the day will include: CCGs, NHS Trusts, Acute Trusts, Care Trusts, Foundation Trusts, Medical Directors, Directors of Public Health, Directors of Nursing, Local Authorities, Adult Social Services, NHS Trust Board Chairs, Special Health Authorities, Directors of HR, Directors of Finance, Innovation Leads, Head of Innovation & Change, Change Managers, Programme Managers, Innovation Managers, Heads of IM&T, Senior Information Analysts, Heads of Information, Heads of IT Services, Chief Information Officers, Implementation Manager, Chief Technology Officers, Change Management Leads, Allied Health Professionals, GPs, Communications Leads, Emergency Care Leads, Directors of Children’s SSs, Industry, Third Sector, Academia, Healthcare Scientists and all those with an interest or engaged in Digital Innovation in Health and improving the patient experience