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Shared Services Conference 2019
How are you balancing cost-effectiveness with continuous improvement in your organisation?
For shared services, this is a never-ending conversation. The challenges presented by partnership working and cultural change, keeping up with the latest developments in RPA and other technologies and their implications, all while delivering a simple and modern user experience cannot be understated.
Now in its fourth year, the Shared Services conference has been built around lessons learned from different shared services models with a focus on the human behaviours underpinning successful collaboration, change management and continuous improvement. The agenda is packed with real examples of new technology implementations, smart contracting and outsourcings, and intuitive user experiences which will help business services professionals deliver cost effective, simple and responsive solutions.
Delegate feedback from last year’s event includes:
"Good spread of speakers and networking”
"Networking was really good”
"New thinking for old problems”
Join us at Shared Services 2019 to hear from speakers not just recounting success stories but offering real insight into how they addressed challenges.
Agenda
| 08:30 - 09:30 | Registration, refreshments, exhibition and networking | |
| 09:30 - 09:40 | Opening remarks from chair David Spicer, Dean, Salford Business School | |
| 09:40 – 10:00 | A progress update on the Government Shared Services Strategy
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| 10:00 – 10:20 | Delivering truly aligned, collaborative partnerships
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| 10:20 – 10:40 | Understanding the behavioural aspects of cultural change and continuous improvement Lynsey Kitching, Head of Service Quality – Business Services, National Grid
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| 10:40 – 11:00 | Questions and discussion | |
| 11:00 – 11:30 | Refreshments, exhibition and networking | |
| 11:30 – 12:00 | Customer experience: how to do UX
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| 12:00 – 12:10 | Movement to seminars | |
| 12:10 – 12:40 | Seminar stream 1 | |
| SEMINAR A Company TBC Session title TBC Room TBC | ||
| 12:40 – 13:40 | Lunch, exhibition and networking | |
| 13:40 – 14:00 | RPA: where are we now?
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| 14:00 – 14:20 | Successful ERP and cloud implementation
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| 14:20 – 14:40 | Questions and discussion | |
| 14:40 – 15:10 | Refreshments, exhibition and networking | |
| 15:10 – 15:30 | Strategies for smart contracting and outsourcing Ian Herbert, Manager, CIMA-Loughborough Shared Services Project
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| 15:30 – 15:50 | Reacting to failure: how to address it and how to avoid it
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| 15:50 – 16:10 | Questions and discussion | |
| 16:10 – 16:15 | Closing remarks from chair | |
| Close of conference | ||
All dates
| Date | Venue | Price from: | Status | Spaces | Book Now | Enquire |
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Learning outcomes
- Benefit from a focus on lessons learned from different shared services models, with speakers not just recounting success stories but offering real insight into how they addressed challenges
- Get a real understanding of how to get departments and organisations to work in truly collaborative partnerships
- Gain key insights into the human behaviours affecting successful change management and continuous improvement
- Understand how to respond to technological advances, from RPA and IA to ERP systems and cloud implementation to mobile apps and chatbots
- Hear a progress update from the Cabinet Office on the Government Shared Services Strategy and what it means for your organisation
- Learn strategies for smart contracting and outsourcing
- See how other organisations have developed user experiences
- Reacting to failure: how to address it and how to avoid it
Who should attend?
- Business Change Director
- Category Manager
- Commercial Manager
- Corporate Manager
- Head of Customer and Stakeholder Engagement
- Head of Shared Service
- Programme Director
In association with:
