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Shared Services Conference 2018

Salford Professional Development is pleased to announce that the ‘‘Shared Services 2018’’ conference will be run in partnership with the Cabinet Office, who will be using the event to launch the governments new shared services strategy.

Keynote speaker, Matthew Coats, Chief Operating Officer, Ministry of Justice and interim Head of Government Shared Services, will be addressing an audience of senior figures from across the public sector in order to inform them as to how the new strategy will affect their workplace.

As Interim Head of Government Shared Services, Matthew is leading the development and implementation of the new Shared Services Strategy for Government, which GSS will deliver with cross-government collaboration.

“The private sector and local authorities typically claim over 20% savings on annual running costs from using shared service centres. They break even on their investment costs in less than five years.” – National Audit Office

According to the Local Government Association, councils saved £462 million between 2012 and 2015 by pooling their resources and sharing a variety of services. NHS Shared Business Services, which was set up in 2005, estimates it has contributed £224 million in savings by coordinating back office staff and other operations across the health sector. figures for 2017 reveal total savings of £657, 421, 067 and a total of 486 shared services.

But while the advantages are clear, shared digital services bring a number of key challenges. How can public sector organisations break down data silos and share important information? What impact will the General Data Protection Regulation have on data sharing and shared services? How can the public organisations overcome interoperability issues between different computer systems?

Join us for the Shared Services Conference 2018 where leading public sector experts will provide unique insights into how your organisation can save money and deliver efficiencies.

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Agenda

09:00	Registration, Refreshments and Exhibition
10:00	Opening Remarks from Chair Eileen Roddy, Associate Dean International, University of Salford
10:05	Matthew Coats, Chief Operating Officer, Ministry of Justice and interim Head of Government Shared Services Shared Services Strategy for Government As Chief Operating Officer for the Ministry of Justice (MoJ), Matthew leads the MoJ Transformation programme which is creating a smarter, simpler and unified department. Matthew is responsible for running many of the departments corporate functions, including HR, Digital and Technology, Estates, and Communications and Information, as well as Private Office and Strategy. The Operations Group also brings together a number of delivery bodies, namely the Legal Aid Agency, the Criminal Injuries Compensation Authority and the Office of the Public Guardian. As Interim Head of Government Shared Services (GSS), Matthew is leading the development and implementation of the new Shared Services Strategy for Government, which GSS will deliver with cross-government collaboration.
10:35	Max Tse, Executive Leader, Digital Transformation, National Audit Office Our perspective on the governments previous shared services agenda Insufficient buy-in from other government departments lead to lack of collective responsibility required in order to be successful The Cabinet Office has now begun to find its role in leading the programme but the delays have meant that technology has moved on significantly Moving forward, the programme will only achieve value for money in future if the Cabinet Office shows clear leadership, and government accepts the need for collaborative and flexible behaviours from all departments involved
11:00	Refreshments and Networking Break
11:20	Simon Robinson, Founder & Managing Director, ERPaaS Putting Intelligence into your Shared Service The ERPaaS Personalisation Platform delivers Intelligent Services to users by linking transaction processing systems to business policies wherever they are required in your business. ERPaaS delivers an intelligent capability that simplifies transactions and increases productivity by making the transaction more efficient, and the user more informed. The ERPaaS Cognitive AI Platform automates decisions to deliver a new breed of business application we call Intelligent Services Supporting Shared Services, we enable organisations to capitalise on their two biggest assets: their data and the knowledge of their people We'll show how we're enabling a FTSE 100 with 25,000 users running multiple AI applications to reduce its operating costs by 20%
11:45	Stephen Butcher, Head of Procurement, Higher Education Funding Council for England Higher Education the shared services story thus far. Fifty years of shared services pragmatism The HE shared services profit and loss account. Shared services which are flourishing and those which have not The HE shared services balance sheet. HE Assets opportunities for shared service. HE Liabilities where the sector has difficulties What effect will the new regulatory environment and the efficiency agenda have on shared services
12:10	Emanuel Gatt, Managing Director, Shared Service Architecture Ltd Collaborative leadership how it can power shared service solutions? Combined Authorities projects, Health and Social Care integration, Blue Light transformation, Shared Services and improved collaboration within organisations will be key to public sector reform and managing budget cuts through to 2020 and beyond This will require the leaders and senior managers to gain the outcomes they desire through intensive collaborative leadership as well as traditional hierarchical leadership This interactive session will shed light on the seven key factors and the skills required for successful collaboration in the public sector
12:35	Lunch and Networking
13:35	Professor John Seddon, occupational psychologist, researcher, professor, management thinker and leading global authority on change Beyond Command and Control The fashion for shared services (economies of scale) is a classic example of command-and-control management thinking. Any gains are marginal at best and the significant scope for better services at much lower costs becomes obscured; the only clue being high volumes of what John calls failure demand Out-sourced shared services contracts incentivise providers to ignore opportunities to improve services as increases in failure demand mean increases in revenue The scope for better services at lower costs remains, whether you have committed the folly of chasing economies of scale or not. John will illustrate how private-sector organisations have moved beyond command-and-control, achieving results that are, quite simply, jaw-dropping. Economy comes from flow,not scale
14:00	Ilija Ugrinic, Group Commercial Director, PROACTIS Supplier Sourcing to Invoice Payment – Automating to Drive Cost Reduction, Efficiency and Control Within Shared Service Processes Discover how, through automation and best practice processes, the entire Source-to-Pay cycle can drive tangible cost reduction, efficiency improvements and greater control Learn about the typical challenges within Source-to-Pay processes Discover how automation is driving tangible benefits Gain insight through customer examples
14:25	Refreshment and Networking Break
14:45	Panel Discussion and Audience Q&A What are the core components of the governments new shared services strategy? To what extent is the new strategy different from the previous? What has been altered to ensure sufficient buy in from cross-government collaboration? In what manner will the new strategy affect current working practices across local and central government? How can public sector organisations break down data silos and share important information? How can the public organisations overcome interoperability issues between different computer systems? What impact will the General Data Protection Regulation have on data sharing and shared services? Eileen Roddy, Associate Dean International, University of Salford Matthew Coats, Chief Operating Officer, Ministry of Justice and interim Head of Government Shared Services Professor John Seddon, occupational psychologist, researcher, professor, management thinker and leading global authority on change Simon Robinson, Founder & Managing Director, ERPaaS Emanuel Gatt, Managing Director, Shared Service Architecture Ltd
15:25	Closing Remarks from Chair Eileen Roddy, Associate Dean International, University of Salford
15:30	Conference Close