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Privacy Policy                                                                


  • Our Commitment To Privacy
  • A Bit About Us
  • Why Do We Collect Your Information?
  • When Do We Collect Data?
  • What Sort Of Data Do We Collect?
  • How Do We Use Your Information?
  • How Long Do We Keep Your Data For?
  • Who Do We Share Your Information With?
  • Your Choices Regarding Your Data
  • Updating Your Contact Details
  • How Can You Find Out What Information We Hold On You?

Our Commitment to Privacy

Here at Salford Professional Development we work hard to ensure that you get the very best experience without having to worry if your information is safe.

Outlined below is how & why we collect, use, & share your personal information, & your rights in relation to that data.

We know that there’s lots of information here, but we want you to be fully informed – we hope the following sections will answer any questions you have but if not, please do get in touch with us.

A Bit About Us

Salford Professional Development is the “Data Controller” of your personal data & is subject to the General Data Protection Regulation 2016 (“GDPR”). We are registered with the Information Commissioner’s Office (“ICO”) registration number ZA092210.                        

Salford Digital Learning (which we will refer to as SDL) is a business unit of Salford Professional Development. We work hard to ensure that you get the very best experience without having to worry if your information is safe.                        

Why Do We Collect Your Information?

Under the GDPR we have to have justification (“legal basis”) for obtaining your information. We use the details you provide to offer you our products and services, and to meet our contractual duties as laid out in our Agreement with you. The analytics we collect are to help us improve our online products and your browsing experience.                        

When Do We Collect Data?

We only collect and use your personal data when you specifically agree that we should do so. Some of the information you will provide, and some we collect automatically. However, the data that we collect automatically is not personal data. For example, just by browsing our site or downloading information, our system will automatically gather and store certain information about your visit. This information does not identify you personally, and we do not link it to any personal data. It is used to help us improve our website.                              

We also collect personal data about you at various stages in your relationship with us. This may be                        

  • When we confirm the contract with you                              
  • When you register for our courses                              
  • During your course, and                              
  • When you complete your course                              
  • When you provide us information on your training and conference preferences                                
  • When you communicate with us, via phone, email or via the website, for example to make enquiries or raise concerns                              

What Sort Of Data Do We Collect?

Under the GDPR we are only permitted to collect the minimum amount of information needed to carry out a specific purpose. We may collect the following type of personal data about you:                          

1: Information that helps identify you:                        

  • Your name                              
  • Contact information (address, email, phone number)                              

2: Sensitive personal data, including:                          

  • Information concerning your health & medical conditions if you have special needs that we need to attend to during our contract                              
  • Your date of birth if you are attending courses that require us to collect this data                              
  • Your qualifications                              
  • Financial information                              
  • Educational qualifications                              
  • Support conversations during the course                              

3: Information that helps us manage the contract such as                        

  • Your course feedback and general comments                              

How Do We Use Your Information?

We will process your personal information for a range of purposes associated with your contract. The primary purposes are:                        

  • Registration, including production of name badges and organising conference and workshop attendances                              
  • Financial administration, including fee payment and to manage risk                              
  • To promote our products                              
  • To identify you                              
  • To authorise your participation on the course                              
  • To tutor you                              
  • To measure our performance and improve the design of our courses                              
  • Tutor and admin support, course upselling                              
  • To record your performance, and                              
  • To deliver our commitments to you                              

How Long Do We Keep Your Data for?

Data is retained for as long as it is required to perform its purpose, or for as long as is required by law (see the table below). At the end of that retention period, your data will either be deleted completely or anonymised.                        

Type of Information

Retention Period

Personal contact details

Current contract + 4 years                  

Contact information

Contract + 6 years                                    

Financial information

Contract + 6 years                                    

Educational qualifications

Contract + 6 months                                    

Support conversations

Contract + 1 month                                    

Course feedback

Contract + 6 years                                    


Contract + 40 years                                    

Who Do We Share Your Information With?

Sometimes we share your personal data with trusted third parties, in order to meet our contractual needs or to improve our services; For example, a printer to produce name badges, auditors, organisations that you have subscribed to in order to promote your career progress (for example, professional bodies), and your employer if they have sponsored your attendance or with our parent company, the University of Salford.            

Here is the policy we apply to those organisations to keep your data safe & protect your privacy:        

  • We provide only the information they need to perform their specific services          
  • They may only use your data for the exact purposes we specify in our contract with them          
  • We work closely with them to ensure that your privacy is respected & protected at all times          
  • If we stop using their services, we will require that any of your data held by them will either be deleted or rendered anonymous          

Your Choices Regarding Your Data

If you choose to become a member of any of our online communities, or to receive our email communications, it is always your choice as to whether you want to continue receiving information from us. If you do not want us to use your personal information in this way or to contact you, please let us know. On our online portals, we offer settings to change your membership. On email you can click the unsubscribe link.        

Updating Your Contact Details

The accuracy of your personal information is important to us.  You can let us know about any changes in your contact information at any time by emailing        

How can you find out what Information we hold on you?

You have a right of access to your own personal data held by us. A request for all such information is called a Subject Access Request.                                

You are entitled to:                                

  • A description of the data                                        
  • A copy of the data on request in CSV or Excel format                                        

All the above must be returned to the requesting individual within one month & at no cost. If you have any questions about this policy please contact Paul Bolton, the Data Protection Officer on +44 161 295 3000. Or email him on            

Our address is:
Salford Professional Development Ltd
Adelphi House
The Crescent
M3 6EN

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