We listen

The Library is committed to the development of a high quality library service that meets our customers' need. We will continue to work in close partnership with Colleges and Support Divisions to ensure that our resources and facilities support learning, teaching and research effectively.
To provide excellent customer service in our libraries and eLibrary, we will:

  • Ensure that our staff are welcoming, professional and helpful
  • Offer help and advice through our support services and specialist subject support
  • Provide a choice of study environments
  • Ensure that our online resources are easily accessible
  • Provide accurate and readable information about our services
  • Listen to your opinions and respond to any feedback
  • Treat you fairly and with respect

On a quarterly basis we review how well we are meeting these commitments, and publish our latest figures on our Library web pages, offering you the opportunity to give us feedback on our performance.