|You told us that the LASU reading list system no longer met your needs.||We’ve introduced Reading Lists at Salford which gives you improved access to Library resources, including direct links to e-resources.|
|You experienced problems accessing e-resources, particularly off-campus.||We’ve improved the SOLAR login and introduced the EzProxy authentication system to simplify how you access e-resources.|
|You felt that the Library’s fines system was unfair.||We now only charge fines on overdue items that have been reserved.|
|The Students’ Union and journalism staff and students asked us to provide daily print newspapers.||Newspapers are now available on the ground floor at Clifford Whitworth, and also on the first floor at MediaCityUK.|
|Our PGR students felt that their space in the Clifford Whitworth Library could be improved.||The PGR room has been refurbished with new furniture and extra lockers, also additional lighting and heating, better PCs and more power sockets.|
The Library is committed to the development of a high quality library service that meets our customers’ need. We will continue to work in close partnership with Colleges and Support Divisions to ensure that our resources and facilities support learning, teaching and research effectively.
To provide excellent customer service in our libraries and e-Library, we will:
On a quarterly basis we review how well we are meeting these commitments, and publish our latest figures on our Library web pages, offering you the opportunity to give us feedback on our performance.
The Library is committed to the development of a high quality service which will support your teaching, learning and research activities. You told us through your feedback about the services which matter to you. Our commitment to you is that we will monitor our performance in these areas and let you know how we are meeting our standards. The table shown below summarises the figures for August – October 2014.
|We will get our new Journals on to the shelves within 24 hours of receiving them||90%||91%||90%|
|We will get our new books on to the shelves within 7 days of receiving them||90%||89%||85%||The high number of new books bought over the summer required large scale moves of existing stock to create space – this delayed some new stock in its journey to our shelves.|
|We will get books back on shelves within 24 hours of return||90%||87.5%||91%||Staffing levels at Adelphi have been increased so that staff are available all day to shelve and tidy stock.|
|Acquisition of Reading List material||90%||93%||93%|
|Deposits made live in USIR within 1 week of being submitted||90%||98%||98%|
|Enquiry desk first line fix||85%||87%||87%||87%|
|Enquiry desk customer satisfaction||85% very good or good||98%||98%||96%|
|Students who undertake the Library's information literacy program indicate a high/very high degree of satisfaction||90%||SEE 95%||CASS 98%||HSC 94%|
|Actual opening hours match advertised opening hours||100%||100%||100%||100%|