Complaints procedure

We want to provide you with the best possible service, if we haven’t done this please let us know so we can try and put it right and stop it happening again.

You can make a complaint to any member of staff in person, chat, phone or email to Whenever possible we will deal with the issue immediately; if we cannot do this, an explanation will be given as to what action will be taken next.

If you decide to make a complaint, we will endeavour to:

  • send you an acknowledgement email or letter within one working day, setting out how it is intended the complaint will be dealt with
  • keep you periodically informed if the matter is taking some time to resolve
  • resolve the complaint within ten working days of receipt of the complaint
  • look at the pattern of complaints to identify and improve any areas where there appear to be repeated problems

If you are not satisfied with the outcome of this process, then you can raise a complaint through stage 2 of the University’s complaints process. More information is available at University of Salford Complaints Procedure.