We want to provide you with the best possible service, if we haven’t done this please let us know so we can try and put it right and stop it happening again.
You can make a complaint to any member of staff in person, chat, phone or email to firstname.lastname@example.org. Whenever possible we will deal with the issue immediately; if we cannot do this, an explanation will be given as to what action will be taken next.
If you decide to make a complaint, we will endeavour to:
If you are not satisfied with the outcome of this process, then you can raise a complaint through stage 2 of the University’s complaints process. More information is available at University of Salford Complaints Procedure.