We want to provide you with the best possible service - letting us know when haven't done so helps us to improve matters.
You can make a complaint to any member of staff in person, using chat, by phone or email - firstname.lastname@example.org. We will deal with the issue immediately, and if we cannot do this, an explanation will be given as to what action will be taken next.
If you make a complaint, we will:
If you are not satisfied with the outcome of this process, then you can raise a complaint through stage 2 of the University’s complaints process. More information is available at University of Salford Complaints Procedure.