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IT Services

Business email accounts for individuals

University staff, and Associates who have a legitimate requirement, are eligible for a University business email account.

Obtaining and Accessing Your Email Account

If you are eligible to have an email account, one will normally be created for you at the time when your main University IT account is created (see the User Accounts Service Description). Depending on how your login account is created, you should be informed of your email address as part of the creation process. Your email account will include a total of 1 gigabyte of storage space for email messages (new and saved), calendar  appointments and other relevant information.

Once you have an email account, there are several means by which you can access it. Whichever you choose, you will at some point be required to enter a username and password in order to gain access to your email folders (inbox, etc.) and your calendar. The username you enter will be the same as* your University  IT account username; the password is the same as your University IT account password—see University IT Account.

*If you are asked for a username during the process of connecting to your email account, enter this in the form: ISDADS\yourusername.

You can access your email folders and calendar:

  • From on-campus, using the Microsoft Outlook client (commonly known as ‘Outlook’)—this is a component of the Microsoft Office suite of applications; it is installed as standard on most university-supplied PCs. Before you can use ‘Outlook’ on any particular PC, you will need to set up a ‘profile’; once you have done that, then whenever you start Outlook you will be connected automatically to your email folders and calendar. If you are unsure how to set up an Outlook Profile on a Campus PC, simply contact the ITS Service Desk who can either set it up for you remotely, or can guide you through the process.
  • From off-campus, using the Microsoft Outlook Client—If you use your own PC or a University laptop PC to access your University email from off-campus, it is usually possible to use Microsoft Outlook in a similar way to how you would use it on-campus, by setting up an Outlook Profile. If you are unsure how to set up an Outlook Profile from off-campus, contact the ITS Service Desk who will normally be able to guide you through the process.
  • From off-campus using ‘Webmail’, accessed via the Remote Access Portal. For guidance on the use of Webmail, consult the Outlook Web Access guide in the library of Computing User Guides
  • From a personal mobile phone or tablet.