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Response to Audio-Visual Equipment Faults

For lectures and other timetabled teaching events on a University campus, a Technician will attend the event location within fifteen minutes from the time* when the fault was reported to the ITS Service Desk. In most cases, the Technician is able to resolve the fault within minutes, possibly by replacement with temporary equipment; however, there may be occasions where it is not possible to resolve the fault before the event closes.

*Technicians can be dispatched no earlier that 0800h, and no later than 1700h, on university business days only.