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Digital IT

Starting a new project

To start a new project that requires ITS help, the following simple steps must to be followed:

  1. Complete a Work Request Form template and email it to informing them you want to raise a new work request.
  2. The ITS Service Desk will open a case for you and inform the ITS Programme Management Office (PMO).
  3. PMO will carry out an initial analysis and a Business Analyst and an Architect may come to meet you to clarify your requirements and assess the ITS impact of the work.
  4. The completed form will then undergo an internal review by the ITS Senior Management Team (SMT) and a decision will be made. 
  5. If a Work Request is deemed a significant piece of work, the ITS SMT will escalate it to the Vice-Chancellors Executive Team (VCET) for approval.

Work Request Process Flowchart