It is important to understand that with the University’s current phone system, IP phones and extension numbers are not inextricably tied together, and are therefore requested separately. To get a telephone extension number, you must first request a telephone account. Then, to tie that account (extension number) to a physical IP phone, you must login to that phone. See below Extension mobility - logging in to an IP phone.
*Note that only one data socket is required for connecting an IP phone and a Personal Computer (as a co-located pair) to the University’s data network.
Depending on your requirements, there may be a charge for the supply of an IP Phone setup; also note that external call charges apply. Refer to the Charges and Billing section for details.
Special phone configurations – Hunt Groups, Pickup Groups
If you need any special phone configurations to be set up, such as hunt groups, pickup groups or manager-assistant arrangements, see Special Phone Configurations.
Call Centre Setup
Call Centre telephone configurations are normally set up by way of small projects. See the Call Centre section.