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Digital IT

Call centre installations (UCCX)

If your department needs to establish an inbound call centre function on a permanent or temporary basis, basic hunt-group functionality may meet your requirements—see the Special Phone Configurations page. 

If your proposed function requires advanced call distribution features such as IVR, skills routing management and advanced measurement and reporting functionality, and sufficient departmental budget is resourced for this functionality, IT Services can discuss your requirements for using the University’s Cisco Unified Contact Centre Express (CCX) system for this purpose.

If you would like to discuss your call centre requirements with a networking and telephony professional, contact the IT Service Desk in the first instance.