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Digital IT

Passwords, password reset, forgotten

An IT account password is the key to the University resources that have been allocated specifically to the intended user(s) of the account. An IT account password must never be disclosed to anyone who is not an intended user of the account.

A password will need to be changed (reset) from time to time, for example, because it has expired*, or of course if you have forgotten it.
*Student account passwords expire every twelve months; other users’ passwords every six months.

If you use your phone or other mobile device to access University resources and your password is stored in the device, then after you have changed your password be sure to update your device with the new password.

If you have forgotten your password…


…you will need to reset it. To reset your forgotten password, do one of the following. When you change your password, ensure your new one meets the password security criteria:

  • If you are on-campus, you can log on to a campus PC, entering changepass as the username, and changepass also as the password. You will then be taken to a web page where you will be able to reset your password (and also your email/Office365 password if you wish) once you have correctly entered certain personal information you will be prompted for.
  • If you are off-campus, or you are working on-campus but from a personal device, go to https://identity.salford.ac.uk/StudentPasswordSelfService where you will be able to reset your password (and also your email/Office365 password if you wish) once you have correctly entered certain personal information you will be prompted for.
  • If you have been unsuccessful using the above methods, you will need to contact the IT Service Desk.

If your password has expired…

…you will need to reset it. To reset an expired password, do one of the following. When you change your password, ensure your new one meets the password security criteria:

  • If you are on-campus, simply log on to a campus PC. As part of the login process, you will be prompted to set a new password.
  • If you are off-campus, or you are working on-campus but from a personal device, go to https://identity.salford.ac.uk/StudentPasswordSelfService where you will be able to reset your password (and also your email/Office365 password if you wish) once you have correctly entered certain personal information you will be prompted for.
  • If you have been unsuccessful using the above methods, you will need to contact the IT Service Desk.

*Students' login passwords automatically expire 12 months after creation of their login account, or following any password reset, whichever is the later.

If you need to change your password for any other reason…

… Do one of the following. Note, when you change your password, ensure your new one meets the password security criteria :

  • If you are on-campus, log in to a University PC. One you are logged in, press ‘CTRL, ALT & DEL’, select the option to change password and follow the on-screen instructions.
  • If you are off-campus, go to https://identity.salford.ac.uk/StudentPasswordSelfService where you will be able to reset your password (and also your email/Office365 password if you wish) once you have correctly entered certain personal information you will be prompted for.
  • If you have been unsuccessful using the above methods, you will need to contact the IT Service Desk .

If you use your phone or other mobile device to access University resources and your password is stored in the device, then after you have changed your password be sure to update your device with the new password.  

If you have forgotten your password…

…you will need to contact the IT Service Desk to have it reset.

If your password has expired…

…you will need to reset it. To reset an expired password, do one of the following. When you change your password, ensure your new one meets the password security criteria :

  • If you are on-campus, simply log on to a campus PC. As part of the login process, you will be prompted to set a new password.
  • If you are off-campus, you will need to contact the IT Service Desk .

If you need to change your password for any other reason…

…do one of the following. Note, when you change your password, ensure your new one meets the password security criteria :

  • If you are on-campus, log in to a University PC. One you are logged in, press ‘CTRL, ALT & DEL’, select the option to change password and follow the on-screen instructions.
  • If you are off-campus, or you are working on-campus but from a personal device, login to the remote access portal at https://portal.salford.ac.uk . Open ‘OWA Web Outlook’ (i.e.,  web email); Select the ‘Options’ drop-down list on the top-right of the page; from the list, select ‘Change Your Password’.
  • If you have been unsuccessful using the above methods, you will need to contact the IT Service Desk.

If you use your phone or other mobile device to access University resources, and your password is stored in the device, then after you have changed your password be sure to update your device with the new password.  

If you have forgotten your password…

…you will need to contact the IT Service Desk to have it reset. Before the Service Desk can reset your password, you will need to answer the security questions you set up when your account was first created.

If your password has expired…

…you will need to reset it. To reset an expired password, do one of the following. When you change your password, ensure your new one meets the password security criteria:

  • If you are on-campus, simply log on to a campus PC (provided your account class allows this). As part of the login process, you will be prompted to set a new password.  
  • If you are off-campus, you will need to contact the IT Service Desk.  Before the Service Desk can reset your password, you will need to answer the security questions you set up when your account was first created.

If you need to change your password for any other reason…

…do one of the following. Note, when you change your password, ensure your new one meets the password security criteria:

  • If you are on-campus, log in to a University PC (provided your account class allows this). One you are logged in, press ‘CTRL, ALT & DEL’, select the option to change password and follow the on-screen instructions.  
  • If you are off-campus, or you are working on-campus but from a personal device, go to the remote access portal at https://portal.salford.ac.uk. Open ‘OWA Web Outlook’ (i.e.,  web email); Select the ‘Options’ drop-down list on the top-right of the page; from the list, select ‘Change Your Password’.
  • If you have been unsuccessful using the above methods, you will need to contact the IT Service Desk. Before the Service Desk can reset your password, you will need to answer the security questions you set up when your account was first created.