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Digital IT

Frequently Asked Questions

Take a look to see if your query is answered by one our FAQs

Do ITS supply dongles (cable adaptors) for portable devices?

No, there are many adaptors and devices on the market and these constantly evolve. Rooms are equipped with the universally standard input cable types or wall input plates. You will need to bring the necessary adaptor to allow your device to be used in the room. We do not provide an emergency service to supply a forgotten dongle.

What do I do if an Audio Visual system fails to start up?

It’s possible that the previous user hasn’t shut down the AV system correctly—please attempt an off & on cycle by following the user guides, and if the problem persiste, contact the ITS Service Desk.

What screen resolutions can be displayed on the data projector?

Our current portable data projectors can display any resolution up to 1024x768, 1280x800 & 1920x1080. These are listed room-by-room on the booking request page.

Can I loan top up equipment used in teaching rooms out of hours?

Yes, however we will arrange a dropoff and collation time between 0830h and 1615h on university business days. You must collect and return the Audio Visual within the agreed time and keep it secure. A technician will negotiate the time per booking; it is your responsibility to return equipment, and to comply with the agreed terms and conditions.

Do ITS supply Laser Pointers or Presenter Prompters?

We don’t provide these, however you can purchase them via your own finance office—they are relatively inexpensive items. As these items change from time to time, we don’t advise any one particular model. Our University suppliers http://onecall.Farnell.com can supply these, search under ‘Presenter’.