Salford Business School

Recognised internationally for teaching and research excellence

JD

Professor John Davies

Acting Academic Unit Head: International Strategy, People Management and Salford Law

Office Times

Email to make an appointment

Biography

After working in management roles in both SMEs and multinationals in chemical processing and building service industries for 13 years, John joined the University of Salford in 1992. He is a Fellow of the Chartered Quality Institute (CQI), a Chartered Quality Professional (CQP), former Chief Examiner for the CQI Diploma and Certificate in Quality, and former Chair of the CQI's Advisory Council. He is Chair of the Northern Region of the CQI. He is a Fellow of the Higher Education Academy (FHEA) and a former Director and Trustee of the Institute for Small Business and Entrepreneurship (ISBE) (2007-10).

John is a judge for both the Salford Business Awards and the North of England Excellence Awards.

Teaching

Currently Taught

  • Responsible Business Practice (M), Postgraduate Certificate Business Performance Management (Capita Symonds Businesswise programme).
  • Entrepreneurship and Innovation (M), Postgraduate Certificate Business Performance Management (Capita Symonds Businesswise programme).

Recently Taught

  • Management Simulation (UG Level 6), BSc (Hons) Business & Management Studies suite of degrees.
  • Management Development & Creativity (M), MBA.

 

Research Interests

  • The implementation of Quality Systems and Models in Higher Education and SMEs.
  • Service Quality.
  • Enterprise and Entrepreneurial Development.
  • Knowledge Transfer between HEIs and SMEs.

PhD Supervision

I am currently supervising doctoral students on the following topics:

TQM implementation in hospitals; The implementation of Quality Management frameworks in Local Authorities; Factors affecting the Internal Customer Perception of Service Quality Delivery in Hospitality Enterprises; Operational Excellence in UK Higher Education Professional Services.

I would be interested in supervising future doctoral students in the general area of:

Quality Management, particularly the implementation of quality frameworks and tools.

Qualifications and Memberships

  • Chartered Quality Professional (CQP), 2008.
  • Member of the Institute for Small Business and Entrepreneurship (MISBE), 2006.
  • PhD. The Implementation of the European Foundation for Quality Management’s (EFQM) Excellence Model in Academic Units of United Kingdom Universities (Salford), 2004.
  • Fellow of the Higher Education Academy (FHEA), 2001.
  • Fellow of the Chartered Quality Institute (FCQI), 2000.
  • European Foundation for Quality Management Business Excellence Model assessor, 1997. 
  • Member of the Institute of Quality Assurance (MIQA), 1995.                                                                                                                         
  • British Standards Institute Lead Assessor Course, 1992.
  • MSc (Modular) (Salford), 1992. Modules in Business and Management.
  • BSc (Hons) Polymer Science and Technology (2.1) (CNAA), 1986. Winner of the British Vita sponsored E.H. Wallace Prize for the best academic performance by a part-time student.
  • TEC Higher Certificate Polymer Science, 1982

Publications

  • Refereed Journal Papers:
  • Davies, J., Hides, M.T., and Casey, S.; (2001). Leadership in Higher Education. Total Quality Management 12 (7/8), pp1025-1030.
  • Bamber, D., Owens, J., Davies, J. and Suleman, A.; (2002). Enabling the Emergent Entrepreneurial Organisation to Develop New Products.  International Journal of Entrepreneurial Behaviour & Research, Vol. 8 No. 4, pp.203-221.
  • Davies, J., Hides M.T. and Powell, J.A.; (2002). Defining the Development Needs of Entrepreneurs in SMEs. Education and Training, Vol. 44 No. 8/9, pp.406-412.
  • Hides, M.T., Davies, J. and Jackson, S.; (2004). Implementation of EFQM Excellence Model Self-Assessment in the UK Higher Education Sector – Lessons Learned from other Sectors. TQM Magazine 16 (3), pp.194-201.
  • Davies, J.; (2006). Viewpoint: Implementation – a key issue? TQM Magazine – The International Review of Organisational Improvement 18 (2), pp.101-102.
  • Davies, J., Douglas, A. and Douglas, J.A.; (2007) The Effect of Academic Culture on the Implementation of the EFQM Excellence Model in UK Universities.  Journal of Quality Assurance in Education 15 (4), pp.382-401.
  • Douglas, J.A, McClelland, R. and Davies, J.; (2008). The Development of a Conceptual Model of Student Satisfaction with their experience in Higher Education. Journal of Quality Assurance in Education 16 (1), pp.19-35.
  • Davies, J.; (2008). Integration – is it the Key to successful implementation of the EFQM Excellence Model?  International Journal of Quality and Reliability Management 25 (4), pp.383-399.
  • Douglas, J., McClelland, R., Davies, J. and Sudbury, L.; (2009). Using critical incident technique (CIT) to capture the voice of the student. TQM Journal - The International Review of Organisational Improvement Vol. 21, No.4, pp.305-318.
  • McAdam, R., Davies, J., Keogh, W. and Finnegan, A.; (2009). Customer orientated Six Sigma in Call Centre performance measurement. International Journal of Quality and Reliability Management Vol. 26, No. 6, pp.516-545.
  • Davies, J.; (2009). Viewpoint: Knowledge Transfer or Knowledge Exchange? TQM Journal – The International Review of Organisational Improvement 21 (5), pp.540-541.
  • Douglas, A., Douglas, J.A. and Davies, J.; (2010). Differentiation for Competitive Advantage in a Small Family Business. Journal of Small Business and Enterprise Development, Vol. 17, No. 3, pp. 371-386.
  • Syntetos, A.A., Babai, M.Z., Davies, J. and Stephenson, D.; (2010). Forecasting and Stock Control: a study in a wholesaling context. International Journal of Production Economics, Vol. 127, No. 1, pp. 103-111.
  • McAdam, R., Miller, K., McMacken, N. and Davies, J.; (2010). The Development of Absorptive Capacity-based Innovation in a Construction SME. International Journal of Entrepreneurship and Innovation, Vol. 11, No. 3, pp. 231-249.

(ii) Refereed Conference Papers:

  • Bamber, D., Owens, J. and Davies, J.; Organisational Groundwork and Learning Objectives for New Product Development. 1st annual Knowledge Management conference, Bled, Slovenia, 26-27 October 2000.
  • Davies, J., Hides, M.T., and Casey, S.; Leadership in Higher Education. 6th World Congress for Total Quality Management, Stockholm School of Economics in St. Petersburg, Russia, 20-22 June 2001.
  • Bamber, C. J., Sharp, J. M., Davies, J. and Hides, M. T.; Business Excellence Models and Performance Measurement: UK Aerospace Manufacturing Small to Medium Size Enterprises. 6th World Congress for Total Quality Management, Stockholm School of Economics in St. Petersburg, Russia, 20-22 June 2001.
  • Davies, J., Hides M.T. and Powell, J.A.; Defining the Development Needs of Entrepreneurs in SMEs. 12th Annual Small Business and Enterprise Development Conference, University of Nottingham, Nottingham, England, 15-16 April 2002.
  • Hides, M.T. and Davies, J.; Implementation of the EFQM Excellence Model in the UK Higher Education Sector – a Comparison with other Sectors. 7th World Congress for Total Quality Management, University of Verona, Verona, Italy, 25-27 June 2002.
  • Davies, J., Sharp, J.M. and Powell, J.A.; Developing Entrepreneurs in SMEs - Towards a Theory of Consilient Learning? 13th Annual Small Business and Entrepreneurship Development Conference - Research Paradigms in Entrepreneurship and Small Business, University of Surrey, Guildford, England, 3-4 April 2003.
  • Davies, J., Sharp, J.M. and Bamber C.J.; The Effect of Academic Culture on the Sustainability of EFQM Excellence Model use in UK Universities. 49th European Organisation for Quality (EOQ) Congress, Antalya, Turkey, 25-27 April 2005.
  • Sharp, J.M., Bamber, C. J., Davies, J. and Sharif, I.; Factors affecting successful implementation of ISO 9001:2000. 49th EOQ Congress, Antalya, Turkey, 25-27 April 2005.
  • Davies, J.; Integration Issues in the Implementation of the EFQM Excellence Model in UK Universities. Integrating for Excellence, 1st International Conference, 15-17 June 2005, Sheffield Hallam University.
  • Douglas, A. and Davies, J.; The Impact of ISO 9001 on SMEs in Northern Ireland. The 7th International Conference on Quality Management and Organisational Development (QMOD), Sicily, June 2005.
  • Davies, J.; An Exploration of the use of the EFQM Excellence Model in a micro SME. Institute for Small Business & Entrepreneurship, 28th National Conference. Illuminating Entrepreneurship – the theory and practice of enterprise creation and development, Blackpool UK, 1-3 November 2005.
  • Douglas, A., Muir, L. and Davies, J.; Quality Management in Professional Service Firms: John Haywood-Farmer Revisited. 11th International Conference on ISO 9000 and TQM, Hang Seng School of Commerce, Hong Kong, 10-12 April 2006.
  • Douglas, J.A., McClelland, R. and Davies, J.; Towards a Conceptual Model of Student Satisfaction with Higher Education. 11th International Conference on ISO 9000 and TQM, Hang Seng School of Commerce, Hong Kong, 10-12 April 2006.
  • Davies, J. and Douglas, A.; The value of Momentum in the Implementation of the EFQM Excellence Model. Integrating for Excellence, 2nd International Conference, 28-30 June 2006, Sheffield Hallam University.
  • Davies, J.; The importance of motive in the implementation of the EFQM Excellence Model. 9th Quality and Organisational Development International Conference, 9-11 August 2006, Liverpool John Moores University.
  • Luvanda, E. and Davies, J.; Product Quality Strategy: Product Quality Dimensions with which to compete in the Market.  9th Quality and Organisational Development International Conference, 9-11 August 2006, Liverpool John Moores University.
  • Basir, S.A., Davies, J. and Rudder, A.; The Elements of Organisational Culture which influence the maintenance of ISO 9001: a Theoretical Framework. 9th Toulon-Verona Excellence in Services conference, 7-8 September 2006, University of Paisley.
  • Douglas, A., Douglas, J.A., Davies, J., Ross, J-P and Ross, P.; Utilising Regulatory Practices for Competitive Advantage. 29th Institute for Small Business & Entrepreneurship Conference, International Entrepreneurship- from local to global enterprise creation and development, 31 October - 2 November 2006, Cardiff, UK.
  • Basir, S.A. and Davies, J.; ISO 9000 and Academic Culture within Malaysian Higher Education. Malaysian Student Department, London & Ministry of Higher Education, Malaysia, The Path of Higher Education in Malaysia, 1-3 November 2006, University of Nottingham, UK.
  • Douglas, A., Douglas, J.A. and Davies, J.; The Impact of Mystery Customers on Employees. Proceedings of the 10th International Conference on Quality Management and Organisational Development (QMOD), Lund University, Helsingborg, Sweden, 18-20 June 2007.
  • Basir, S.A., Davies, J. and Rudder, A.; The Influence of Internal and External Motives on ISO 9001 Implementation. Integrating for Excellence, 3rd International Conference, 27-28 June 2007, Sheffield Hallam University, UK.
  • Choudhary, S., Davies, J. and Sharp, J.M.;The Impact of Continuing Professional Development (CPD) on Organisational Learning within NHS Acute Trust Hospitals.  12th World Congress for TQM, 27-28 September 2007, Edinburgh, UK.     
  • Davies, J. and Ashcroft, T.; What's Stopping you Starting? Barriers to Enterprise for Disadvantaged Communities. 30th Institute for Small Business & Entrepreneurship Conference, International Entrepreneurship- stimulating smarter successful small businesses world-wide, 7-9 November 2007, Glasgow, UK.
  • Rudder, A. and Davies, J.; Work-Based Learning in SMEs. 30th Institute for Small Business & Entrepreneurship Conference, International Entrepreneurship- stimulating smarter successful small businesses world-wide, 7-9 November 2007, Glasgow, UK.
  • Douglas, A., Douglas, J.A. and Davies, J.; The effect of performance management on people. 13th Annual Conference on Productivity and Quality Research, 25-27 June 2008, Oulu, Finland.
  • Douglas, A., Muir, L. and Davies, J.; The Development of a Venue Evaluation Tool (VET) for Tourist Attractions. 11th Toulon-Verona Conference on Quality in Services, 4-5 September 2008, Florence, Italy.
  • Douglas, J., McClelland, R., Sudbury, L. and Davies, J.; Comparing Critical Incident Technique and Survey Questionnaires as a means of collecting student feedback. 11th Toulon-Verona Conference on Quality in Services, 4-5 September 2008, Florence, Italy.
  • Stephenson, D, Labinjo, F., Davies, J. and Syntetos, A.; The Impact of Human Factors on E-commerce implementation in a Small Business. Institute for Small Business & Entrepreneurship Conference, 5-7 November 2008, Belfast, UK.
  • Davies, J. and McAdam, R.; Knowledge Transfer Partnerships in Small Businesses: Opportunities and Challenges. Institute for Small Business & Entrepreneurship Conference, 3-6 November 2009, Liverpool, UK.
  • Davies, J. and McAdam, R.; Knowledge Transfer Partnerships in Small Businesses: Drivers and Barriers from the perspective of the Academic. Engage HEI Conference, 20-21 May 2010, Bradford UK.
  • Wells, S. and Davies, J.; Developing mutually beneficial relationships between HEIs and Small Businesses. Institute for Small Business & Entrepreneurship Conference, 2-4 November 2010, London, UK.